Thank you for your feedback. As part of our commitment to making Gwydra Events as sustainable as possible, we’re always looking at ways to reduce our environmental impact. Our finisher medals are one area where we’ve chosen to take a more sustainable approach by using wooden medals. However, we’re fully aware that there’s a fine line between a wooden medal that looks and feels like a quality keepsake and one that falls short of expectations. Unfortunately, on this occasion, we feel the medals didn’t meet the standard we aim to deliver, and we’re equally disappointed with the finished product. We’ve used the same supplier for previous events and have always been pleased with the results, but unfortunately, the medals delivered this time were below the standard we’ve come to expect. With the event so close, there simply wasn’t enough time to have replacements produced. We take a lot of pride in the quality of our events, including the smaller details, and fully appreciate that a finisher medal is an important keepsake and a reminder of everything you’ve achieved on race day. We’re committed to continuing our efforts to make our events more sustainable, but not at the expense of quality. We’ll be taking this feedback on board and making sure improvements are made for future events. Thank you again for taking the time to share your thoughts and for supporting Gwydra Events.