Cookies disclaimer

Our site saves small pieces of text information (cookies) on your device in order to deliver better content and for statistical purposes. You can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings you grant us permission to store that information on your device.

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May 2018

  1. Who are we?
    • We are Racecheck Limited. You can contact us at Other contact details are on our website and app.
  1. What’s the point of this policy?
    • It tells you what to expect when we collect your personal information. Please only use our service if you are completely happy with this policy.
  1. Might the policy change?
    • If so, we will notify you by SMS / email / in-app message or otherwise. We will assume you agree if you carry on using the app or website afterwards.
  1. Why do we need the information?
    • To provide you with our services in line with our contract with you and/or for other purposes (such as marketing) if you agree.
  1. What do we collect?
    • Information which you give us via forms - such as your name, email address, location (not exact address), sporting preferences, event history and upcoming schedule, gender, photos, social media account information - or when you communicate with us in some other way.
  1. What about cookies?
    • We and/or third parties use cookies and other tracking technologies on our website / app.
  1. Session cookies: These enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit. For example, a session cookie remembers your shopping cart selection so you will have the items you selected when you are ready to check out.
  1. Log-in (“remember me”) cookies: Persistent cookies (up to one year) remember your details and speed up your log-in when you return to our website.


  1. Analytics: Mixpanel uses persistent cookies and similar technologies (up to 2 years) to provide analytics about use of our website and app including to recognise and count the number of visitors as well as providing other information about the visit such as duration. This information helps us to improve the way our service works, for example by making sure users find what they need easily. You can specifically opt out of such cookies here. More info here.
  1. Intercom: This company uses persistent cookies (up to two years) to "to provide support and analytics about the use of our website and app including to recognise and count the number of visitors as well as providing other information about the visit such as duration. This information helps us to improve the way our service works, for example by making sure users find what they need easily.


  1. Social media cookies: We use various social media and other third party features on our website including like button from Facebook, follow button from Twitter), Plus +1 button from Google, Pin It button from Pinterest, share / follow button from LinkedIn, embed button from YouTube, These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the links shown above for further information about the specific features and those companies’ cookie / privacy practices generally as well as to opt out where this is possible.
  1. Facebook cookies: Facebook places third party persistent cookies (up to 2 years) on our website to identify users and display the Facebook sharing tool. Click here for more information.
  1. Third party log-in cookies: If you log in through a third party website, that website will place its own cookies on your computer. For more information, please visit the relevant pages on third party sites as follows:
  1. Cookie-warning cookie: This cookie takes note of whether you are happy to accept cookies on this website based on your response to the message which appeared when you first visited the website. This persistent cookie will remember your preference for up to one year.
  1. What do we do with personal information?
    • Provide our service, e.g. send service messages, process payments, fulfil orders.
  1. How long do we keep it?
    • Generally, for six years after your account is closed - to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us that you no longer wish to receive marketing messages.  
  1. To whom do we send or make available your personal information?
    • To other people who supply us with a service, e.g., e-commerce platform providers, website hosts, content delivery networks and businesses which help us send communications or monitor our website.

We may make such information (e.g. your reviews) available to third parties, who may publish it on their websites or elsewhere.

  1. What happens to your payment details?
    • These go direct to our payment partners. We do not receive such information. To ensure your details are not being used without consent, our payment partners may send your personal information to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
  1. Do we send your information outside the European Union?
    • Your personal information which we collect is stored on servers located within the EU and is not transferred to any third countries.


  1. What rights do you have?
    • To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to “data portability”. (Some of these rights may not yet have come into effect.)

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