Thank you for your lovely feedback — we’re so pleased you enjoyed the venue, the scenic and challenging course, and the support from our marshals. Regarding the spectator entry, fee is a reduced rate that includes full access to the Hever Castle gardens and grounds, which are normally more expensive on the day. We’ll make sure this is communicated more clearly ahead of the event so supporters know what’s included. We really appreciate your comments and hope to welcome you back next year!

Thank you for sharing your feedback — we’re glad to hear you enjoyed the race overall, even with the challenging conditions. We appreciate your comments about the shallow water, large swim waves, and open-road traffic, and we’ll review these areas to see how we can improve the experience and safety, particularly for less confident riders. Thank you again for racing with us and for your thoughtful reflections.

Thank you for your thoughtful and constructive feedback — we’re really glad you enjoyed the event overall, found the organisation solid, and appreciated the event village and friendly team. We take your comments seriously regarding the large swim waves and the positioning of safety kayaks — we’ll review wave sizes and water safety placement to ensure a clearer, safer swim experience. We’ll also make sure future pre-race communications include more detail on run terrain and shoe recommendations. Your point about congestion at the start of the run is well noted too — we’ll look at wave scheduling and course flow to reduce overlap between distances. Thank you again for sharing your experience; it’s valuable in helping us refine and improve future races.

Thank you for sharing your experience and for your kind words about the venue and team. We’re very sorry to hear the event didn’t meet your expectations and that you encountered several frustrations on the day. We understand how stressful it must have been to be delayed entering transition — we’ll review access timings and marshalling procedures to ensure athletes have sufficient time to prepare before their wave. We’ll also revisit the swim layout to see if adjustments to deeper sections could improve the experience, and assess traffic management and start times to reduce congestion on the bike course. Regarding spectator entry, the fee is a reduced rate that includes full access to the Hever Castle gardens and grounds, but we’ll make sure this is communicated more clearly ahead of the event. We appreciate your constructive feedback — it’s invaluable as we plan improvements for next year.

Thank you for your detailed and honest feedback — we’re glad you found the pre-race communication clear and the event well organised on arrival, but we’re sorry parts of the experience didn’t meet expectations, particularly given the qualifier status. We understand your concerns about the large, mixed swim waves, shallow water conditions, and congestion on both the bike and run courses. We’ll review wave sizes, course capacity, and surface safety — especially around the gravel mount/dismount area — to identify where improvements can be made. Your points about open-road traffic and mixed pacing on narrow run sections are also well taken, and we’ll ensure these are carefully considered as we plan future events. Thank you again for sharing such constructive feedback — it’s invaluable in helping us refine the experience and improve safety for all athletes.