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Thank you for your wonderful review! We’re thrilled you loved your first international open water swim with us and felt supported by our friendly team. It’s great to hear you enjoyed the atmosphere and facilities too — we’d be delighted to welcome you back to experience more races in the series!
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Thank you for your kind words — we’re delighted you enjoyed the course and felt well supported throughout! It’s great to hear everything hit the mark, and we can’t wait to welcome you back next year.
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Thank you for sharing such a detailed review and huge congratulations on completing your first 5km swim — that’s an incredible achievement, particularly in challenging conditions. We’re truly sorry that your experience on the day didn’t meet expectations and we really appreciate you taking the time to outline where we fell short. We’re glad to hear check-in went smoothly, but we fully acknowledge the concerns you’ve raised around on-site facilities, water availability, course clarity, and post-race support. Signage and a visible medical point should be clearly available to all participants, and we’ll ensure these are prioritised and communicated better next season. While there was a water point available on site, it’s clear that it wasn’t well signed or communicated — we agree this needs to be much clearer in future, both in pre-event briefings and to staff on the day. We’ll also be reviewing our safety team briefings, the layout of the swim course and buoy markings, and how we support and recognise every finisher — including medal presentation, post-swim care, and finish-line experience — so that all participants, regardless of their pace or position, feel equally valued and supported.
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Thank you for such a thoughtful and detailed review — we’re delighted to hear you had a great weekend taking part in both the swim and triathlon, and really appreciate your kind words about our team, Race Director, MC, and event village atmosphere. It’s great to know the pre-race information and registration process worked smoothly, and we’re pleased you enjoyed the post-swim spread too! Your feedback on the overlap between swim distances and the shallow sections of the course is very helpful — we’ll review the timing and layout for future editions to help minimise congestion and make better use of the deeper areas where possible. Thank you again for joining us across the weekend and for your constructive comments — we hope to welcome you back next season.
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Thank you for joining us and for taking the time to share your feedback. We’re pleased to hear you enjoyed the event overall, and we appreciate your comments regarding the swim. While our swim series runs alongside the triathlons, multisport and run series, we’re keen to ensure they receive equal focus and a smooth experience from start to finish. We’ll review the setup and on-the-day logistics to make sure swim series participants feel fully supported and clearly guided throughout. Thank you again for your input — it helps us continue improving for future events.
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Thank you for taking the time to share such detailed feedback and for joining us for your first open water event — we’re delighted to hear it went well overall and that the logistics and organisation met your expectations. We’re glad our published water quality testing helped provide reassurance ahead of the race, and we’ll continue to prioritise transparency and regular testing for all our venues. Your suggestions are extremely helpful — we’ll review the sizing of our swim caps for future events, explore options to simplify the shallow section of the course where possible, and consider electric outboards for support craft to further enhance the experience. We really appreciate your considered input and hope to welcome you back next season.
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Hayley, thank you for your feedback. I am sorry to hear you are unwell. Please log your experience by emailing us at support@castleraceseries.com so we can make a note of this. - Castle Race Series
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Sam, Thanks for your comments. I am sorry to hear you had a negative experience with us. We would really appreciate it if you could log your comments with us via emailing support@castleraceseries.com We are taking this feedback extremely seriously. - Castle Race Series
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Helen, Thanks for your comments. It is helpful for us to look to improve our future events. - Castle Race Series
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Andrew, We can assure you rigorous water testing is completed prior and leading up to the event. We would like to log your experience so please email us at support@castleraceseries.com - Castle Race Series