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Hi, Thank you so much for your lovely feedback — we’re delighted to hear you enjoyed your first-ever race with us at Hever Castle! It really is a special and historic location to compete in, and we’re glad you found the routes safe and enjoyable. We appreciate your comments about the gravel section at the bike mount/dismount — that’s really useful feedback, and something we’ll review with the team as we continue to improve the athlete experience. We’re so pleased you had a great day (and bumped into Mr Adcock too!), and we’d love to welcome you back to another Castle Race Series event in the future.
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Thank you for your kind words — we’re so pleased to hear you felt the event was well organised and that our team were able to reunite you with your phone at the finish! We really appreciate your feedback about the run terrain and bike route — it’s always valuable for us to hear how athletes found the course so we can review and refine for the future. And yes, chapeau indeed to everyone who took part over the weekend — yourself included! Congratulations on your race, and we hope to see you back at another Castle Race Series event soon.
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Hi, Thank you for taking the time to share your experience with us, and congratulations on completing your first duathlon! We’re really pleased to hear that you found parking, registration, transitions, and the cycle route smooth and enjoyable. We’re equally grateful for your honest feedback on the run and bike entry/exit surfaces, as well as the car park exit signage. We completely understand how frustrating it must have been to face uneven terrain without the right footwear, and we’ll take this on board when updating pre-event communications and course planning. Your points about the rocky section at the bike mount/dismount and clearer car park guidance are also very valid and will be raised with the team. We really appreciate your suggestions — it’s feedback like this that helps us keep improving the athlete experience. We hope to welcome you back at another Castle Race Series event, and that your next duathlon feels even smoother.
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Thank you for your feedback and for taking part — we’re so pleased you enjoyed the location and running through the castle grounds. I’m really sorry to hear about the confusion on the bike course at the entrance back into the Castle, and completely understand how frustrating it must have been, especially given the impact on your result. I’ll make sure this is shared with the team so we can review marshal positioning and instructions for future events. We hope we’ll see you back at another Castle Race Series race soon — hopefully with a smoother finish!
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Thank you so much for your kind words! We’re delighted to hear you enjoyed the event, the camping setup, and the atmosphere in the event village. It’s great to know you found the course a fun challenge too. We really appreciate you taking the time to share your feedback and hope to welcome you back at another Castle Race Series event soon.
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Thank you so much for your fantastic feedback! We’re delighted you enjoyed the weekend, and we’ll be sure to pass on your kind words to the announcer, Alec, and all the marshals. We can’t wait to welcome you back next year!
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Thank you for your kind words — we’re so pleased you enjoyed the course and support! We can’t wait to welcome you back next year.
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Thank you for taking the time to provide such detailed feedback. We are very sorry to hear about your experience and truly appreciate the thoroughness of your observations. Safety, course management, and participant welfare are our top priorities, and it is clear from your account that there were areas where we fell short. We take your concerns seriously regarding road safety, run course conditions, and transition areas, as well as communication before and during the event. Your feedback will be shared with the team as part of our review process to help us improve the organisation, signage, and overall safety for future races. We are committed to ensuring that all participants—whether seasoned multi-sport athletes or first-timers—have a safe, enjoyable, and well-supported experience.If you would like to email the office we can discuss this further support@castleraceseries.com
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Thank you for your feedback! We’re delighted you enjoyed your first duathlon and appreciated the support from marshals, volunteers, and spectators. Your point about the single bib number and the gravel path at the bike dismount is noted — we’ll look to include this information in future race packs and review safety measures. We’re glad you had a positive experience overall and look forward to seeing you at another event!