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Hi Peter, thank you for taking the time to leave such a comprehensive review and for sharing your experience. We're pleased to hear you enjoyed your first visit to Belvoir and that the overall race day atmosphere, particularly the post-race meal, made such a positive impression. It's great to know the complimentary meal for Gauntlet competitors was so well received. We also really appreciate the detailed feedback you've provided. Your comments on the swim course, bike route, aid stations, shared course sections and competitor flow are all valuable, and we'll ensure they're included in our post-event debrief with the Race Director and operations team. Feedback from experienced athletes and organisers is incredibly helpful as we review each event and look for ways to improve both the participant experience and course safety. We're sorry to hear you've experienced an issue with your timing results, if you haven't already, please email https://www.stuweb.co.uk/contact how are the timing company we use. Thank you again for your constructive feedback, and we hope to welcome you back to another Castle Race Series event in the future.
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Hi Euan. Thank you for taking the time to leave your feedback. We're pleased to hear you found our staff friendly and appreciate you sharing your thoughts on the course. We understand your comments about the swim. The multi-lap format is a result of the lake layout, as the further out you go, the shallower the water becomes. For participant safety, we have to design the course to remain within the deeper sections of the lake, which means an out-and-back route isn't possible at this venue. We appreciate your feedback regarding congestion, and it's something we continue to review when planning the swim format. Thank you as well for your comments about the run from transition with the bike. We'll pass your suggestion about additional matting or carpeting over the rougher ground to our Race Director as part of our post-event review. We appreciate you taking the time to share your experience, and we hope to welcome you back to another Castle Race Series event soon.
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Hi Karine. Thank you for taking the time to leave such a lovely review. We're delighted to hear you enjoyed another Castle Race Series event and that you had such a positive experience with the organisation, our marshals. Thank you as well for your suggestion about providing more seating in the event village. We appreciate the feedback and will take it into consideration as we continue to improve the event experience. We hope to welcome you back to another Castle Race Series event soon!
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Hi Liz, thank you for taking the time to leave a review. We're pleased to hear you enjoyed the event overall. As a natural open-water venue, the lake conditions can vary throughout the season, and factors such as temperature, weather and natural vegetation all play a part. We continually monitor the water quality and carry out testing ahead of the event to ensure it meets the required standards for racing. We appreciate your feedback and hope to welcome you back to another Castle Race Series event soon.
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Hi Mike, thank you for taking the time to leave such a detailed review. We're really pleased to hear you enjoyed the Gauntlet at Belvoir and that you found the course, feed stations and event organisation to be of such a high standard. Thank you as well for your suggestion about providing bottle disposal points beyond the bike feed stations. That's a really helpful idea, particularly for athletes using refillable bottles, and we'll make sure it's included in our post-event review. We're delighted to hear you'll be back next year, and we look forward to welcoming you back to Belvoir!
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Hi Leonie. Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear you enjoyed your first visit to Belvoir and that the organisation, briefings and support from our team helped make the day an enjoyable experience. It's great to know our marshals and officials made such a positive impression, and we'll be sure to pass your kind words on to them. We're also glad you enjoyed the bike and run routes, and we appreciate your comments about the swim start and the run from the swim exit to transition. Feedback like yours helps us continue to review the participant experience at each venue. We're especially pleased to hear your comments about the facilities. Our event team works hard throughout the weekend to keep everything clean and well stocked, so they'll be delighted to hear your feedback. Thank you again for your feedback, and we hope to welcome you and your husband back to another Castle Race Series event soon!
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Hi Bridget, thank you for taking the time to leave such a thoughtful review and congrats on such a massive achievement! We're delighted to hear that Castle Race Series has become a regular fixture in your calendar. It's great to know you enjoy the bike and run routes, and that the support from our organisers and marshals continues to make a positive impression. We also appreciate your feedback about what our Gauntlet participants receive. We're always reviewing what we can offer participants, and comments like yours help inform those discussions with our partners and sponsors. We look forward to seeing you at another event soon.
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Thank you so much for your incredible review! We're thrilled to hear that you rate the event so highly, especially after 10 years of taking part in triathlons. It's fantastic to hear that the pre-race communication, registration, courses, signage, amenities and post-race experience all helped make your day a memorable one. Our marshals and crew are at the heart of the event, and we'll be sure to share your kind words with them. Thank you again for your support and for taking the time to share your experience. We can't wait to welcome you back to another Castle Race Series event soon!
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Hi John. Thank you for your review and for joining us for the third year running! We're delighted to hear you enjoyed the atmosphere and found the event well run as usual. We really appreciate your feedback on the event opening time, pre-race videos and the late change to the start line. We understand how important clear and consistent information is when preparing for a race, and we'll review these points with the team to ensure the experience is as smooth as possible for participants. Thank you again for your continued support, and we look forward to welcoming you back for another event next year!
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Hi Flora. Thank you so much for your fantastic review and for your continued support of the Castle Race Series! We're delighted to hear this is one of your favourite triathlon routes and that you enjoyed the swim, bike and run courses. It's great to hear the updated run aid stations made a positive difference – we really value participant feedback and it's fantastic to know that change helped improve the experience. We'll also pass your kind words on to our marshals and crew who help make these events possible. We appreciate your suggestion regarding showers too. We understand that for those with a longer journey home, having the option to freshen up would be a welcome addition, and we'll keep this in mind as we continue to look at ways to enhance the event experience. Thank you again for joining us, and we look forward to welcoming you back for another Castle Race Series event soon!