Thank you for your thoughtful review and for your continued support of the Castle Race Series! We're delighted to hear you enjoyed the swim and that you found the pre-event information, as well as our staff and volunteers, clear, friendly and helpful. We really appreciate your feedback about the walk to the swim start. We're sorry this didn't happen as communicated and that it left you feeling rushed and anxious before your race. That's certainly not the experience we want our participants to have, and we'll review this with the team to make sure timings and communication are clearer in future. Thank you again for taking the time to share your experience. We hope to welcome you back for another swim soon.

Thank you for your review and for your continued support! We're really pleased to hear you found the event well organised. We also appreciate your feedback about the swimmer gathering point before the safety briefing. We'll review the flow to see how we can make that part of the event clearer for participants. Thanks again for taking the time to share your thoughts, and we hope to see you again at a future event!

Hi Sarah! Thank you for taking the time to leave your feedback. We're sorry to hear your finish-line experience wasn't what you expected, as we know how important that moment is after completing your race. We really appreciate you highlighting this, and we'll take your comments on board as we continue to improve the event experience for everyone. It's great to hear our lake team made such a positive impression though – we'll be sure to pass your kind words on to them. Thank you for joining us, and we hope to welcome you back again in the future.

Thank you for taking the time to share your experience, and we’re really pleased to hear you enjoyed your first swim-only event with the Castle Series! We appreciate your comments about the swim course—it’s great to know it exceeded expectations on the day. Your feedback on the range of swimmers and the challenges of navigating in murky water is really helpful. We'll certainly look at how we can better communicate what to expect in open water conditions, especially for those newer to this type of event. We're sorry to hear about the incident during your swim—that sounds unpleasant and certainly not in the spirit of the event. While these situations are rare, we take them seriously and are always looking at ways to support a safe and respectful environment for all competitors. Thanks also for flagging the confusion at the swim start. We’ll review our pre-race announcements and timings to make sure they’re clearer and help avoid unnecessary stress before the race. We really value your input and hope to welcome you back at another Castle Series event soon—perhaps even for a full triathlon next time!

Thank you for your detailed feedback — we really appreciate the time you took to share your experience. We're sorry to hear that aspects of the event didn’t meet your expectations, especially regarding value for money, swim logistics, and spectator access. Your points about wave management, visibility, and prize structure are all noted and will be shared with the team as we work to improve future events. We’re grateful for your participation and hope we can deliver a better experience next time.

Thank you for your lovely feedback! We're glad your first outdoor swim race was a positive experience and that you felt well-informed and supported. Noted on the water crowding — we’ll review wave spacing for future events. Great to hear you’d join us again!

Thank you for your thoughtful feedback and for highlighting both the positives and the challenges of the swim. We’re sorry to hear about the aggressive behaviour in the water — respect and safety are top priorities, and we’ll continue to reinforce this message with all participants. We’re glad you enjoyed the location, music, and family atmosphere despite the rain, and appreciate your support of the Castle Series.