Hi Nicola, we're sorry to hear you were left disappointed and we sincerely apologise for our errors. This falls below the standards we aim to deliver at Nice Work events. We fully appreciate how disappointing it must have been to not receive your medal on the day, particularly after all the hard work and training put into completing the event. After reviewing the issue, we established that an error in ribbon allocation unfortunately caused the shortage. We contacted all runners that didn't receive a medal the day after and arranged for them to be posted out the same day. We are actively looking to reduce our plastic usage, and this can be seen in our comms to runners encouraging everyone to bring their own cup, or even purchase a collapsible reusable cup from our website. All of the signage at our races is secured using reusable cable ties too, which is something perhaps not many people know. All of our plastic cups are also recyclable. As a company, we are committed to reducing our carbon footprint. For each race, we ensure that all paper, plastic etc is bagged in different bags for recycling when returning back to HQ, and we actively encourage car sharing amongst runners and staff alike. We do hope to see you in the future for a better race experience. We do hope to welcome you back in the future for an improved race experience!

Hi Nicola, we're sorry to hear you were left disappointed and we sincerely apologise for our errors. This falls below the standards we aim to deliver at Nice Work events. We fully appreciate how disappointing it must have been to not receive your medal on the day, particularly after all the hard work and training put into completing the event. After reviewing the issue, we established that an error in ribbon allocation unfortunately caused the shortage. We contacted all runners that didn't receive a medal the day after and arranged for them to be posted out the same day. In regards the lack of signage and queues, we are taking this improvement seriously for the next race. We do hope to see you in the future for a better race experience.

Thanks for taking the time to leave your feedback Michael. We hope to welcome you back to the start line in the future despite the minor issues you experienced!

Hi Jodie, we're sorry to hear you were left disappointed and we sincerely apologise for our error. This falls below the standards we aim to deliver at Nice Work events. We fully appreciate how disappointing it must have been to not receive your medal on the day, particularly after all the hard work and training put into completing the event. After reviewing the issue, we established that an error in ribbon allocation unfortunately caused the shortage. We contacted all runners that didn't receive a medal the day after and arranged for them to be posted out the same day. We do hope to see you in the future for a better race experience.

Hi Geoff , thanks for taking the time to share your feedback and we deeply apologise for the error on our part. We hope to welcome you to the start line in future for an improved race day!

Hi Emma, we're sorry to hear you were left disappointed and we sincerely apologise for our errors. This falls below the standards we aim to deliver at Nice Work events. We fully appreciate how disappointing it must have been to not receive your medal on the day, particularly after all the hard work and training put into completing the event. After reviewing the issue, we established that an error in ribbon allocation unfortunately caused the shortage. We contacted all runners that didn't receive a medal the day after and arranged for them to be posted out the same day. In regards the lack of signage and queues, we are taking this improvement seriously for the next race. We do hope to see you in the future for a better race experience.

Hi Kim, we're sorry to hear you were left disappointed and we sincerely apologise for our error. This falls below the standards we aim to deliver at Nice Work events. We fully appreciate how disappointing it must have been to not receive your medal on the day, particularly after all the hard work and training put into completing the event. After reviewing the issue, we established that an error in ribbon allocation unfortunately caused the shortage. We contacted all runners that didn't receive a medal the day after and arranged for them to be posted out the same day. We do hope to see you in the future for a better race experience.

Hi Beth, sorry to hear you had a negative experience. Our runner's feedback is important to us and we want to ensure all of our runners enjoy the event. Please could you share your feedback via email at info@nice-work.org.uk

Thanks for taking the time to leave us a review Sheridan!

Hi Emily, we're sorry to hear you were left disappointed and we sincerely apologise for our error. This falls below the standards we aim to deliver at Nice Work events. We fully appreciate how disappointing it must have been to not receive your medal on the day, particularly after all the hard work and training put into completing the event. After reviewing the issue, we established that an error in ribbon allocation unfortunately caused the shortage. We contacted all runners that didn't receive a medal the day after and arranged for them to be posted out the same day. We do hope to see you in the future for a better race experience.