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Thank you very much for taking the time to share such detailed and thoughtful feedback following The Gauntlet. We’re delighted to hear your positive comments about the setting, the weather, and the overall organisation, particularly around parking, registration, transition, and the swim support. It’s also great to know you enjoyed the swim, cycle route, and the atmosphere on the day, and we really appreciate your kind words about our marshals and aid station teams, which we will be sure to pass on. We also value your constructive feedback regarding the swim course marking and visibility, particularly around the turnaround point and exit. Your comments around buoy placement, course clarity in choppier conditions, and potential signage improvements are very helpful and will be reviewed with the race team and safety crew. Thank you as well for your note regarding communication of swim distance. We are sorry that the distance you experienced differed from expectations, and we will review this to ensure greater clarity and accuracy in future briefings. Your feedback on transition signage and run course direction is also appreciated and will be addressed with the event team to improve flow and participant guidance. Regarding the run course, we are sorry to hear that sections of the terrain impacted your enjoyment and confidence underfoot. We understand your concerns around safety and footing, particularly in areas affected by uneven ground, and we will review these sections carefully as part of our post-event assessment, including how we communicate course surfaces in advance. We also appreciate your comments on aid station placement and provision in warmer conditions, as well as your suggestions regarding finish-line offerings and goodie bag contents. These are all useful insights and will be shared with the wider team for consideration in future planning. Finally, we’re very pleased to hear that despite some concerns, you felt the event was well organised and enjoyed many aspects of your experience. We’re grateful for your honest and balanced feedback, which helps us continue to improve our events. Thank you again for your time and support, and we hope to see you at another Castle Race Series event in the future.
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Thank you for this kind feedback, we're glad that you enjoyed your triathlon!
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We’re really pleased to hear your positive comments regarding the logistics of the event, including the location, communication, and support from the staff team. It’s great to know these aspects contributed to a positive overall experience for you. We also appreciate your detailed feedback on the swim, cycle, and run courses. Regarding the swim distance, we are sorry to hear your Garmin/Strava recorded a longer distance than expected. We will review the course setup and measurements with the Race Director to ensure accuracy is maintained as closely as possible in future events. Your comments on the run course and aid station placement are also noted. We understand that conditions, particularly in hot weather, can significantly impact athlete experience, and we will review both the number and positioning of aid stations to ensure better support throughout the run. We also appreciate your feedback regarding the terrain of the run course and communication around this. We are sorry that your expectations were not fully aligned with the reality on the day, and we will look at how we can provide clearer descriptions of course surfaces and elevation in future event information. Finally, your suggestion regarding additional food options in the finish area for both athletes and spectators is very helpful and will be shared with the event team for consideration. Thank you again for your constructive feedback, and we hope to welcome you back to another Castle event.
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Thank you for this kind review, we're so glad you enjoyed the weekend and we hope to see you again soon!
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We're so glad that you enjoyed your first ever super sprint triathlon - that's an amazing achievement, and of course you should be really proud of yourself and continue wearing your medal with pride - you've earned it!
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Congratulations on completing your triathlon we're glad that you enjoyed it! Thank you so much for your kind words about our staff. Everyone at the event works really hard to assist you in any way possible and they will all appreciate this feedback!
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Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed the venue and that you felt the event was well organised. We also appreciate your constructive comments regarding the run course water stations. This is helpful feedback and will be reviewed with the team when planning future events to ensure adequate support is provided on the course. Your suggestion regarding a track pump is also noted and will be considered as part of our transition and technical support provision for future races. In relation to age group prizes, we understand your comments. Prize structures can vary between events, and we appreciate your perspective regarding consistency across all age categories. Your feedback will be shared with the team for review as part of future planning. Thank you again for taking the time to share your experience, and we hope to welcome you back to another event soon.
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Thank you for taking the time to share this feedback, we're glad that you enjoyed your triathlon!
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Thank you for taking the time to share your feedback following the event. We’re pleased to hear that you enjoyed the venue and found the staff and marshals friendly and welcoming, and that you appreciated the hospitality at Lady Gregory. However, we are very sorry to hear your concerns regarding the swim, bike, and run distances. We understand how important accurate distances are, particularly in a starter triathlon, and we apologise that the swim and run distances did not match what was briefed on the day. Your comments have been noted and will be raised with the Race Director and course team for full review. We also appreciate your feedback regarding bike course signage. Clear navigation is essential for participant confidence and safety, and we will review this to ensure improvements can be made where needed. Thank you again for your honest feedback. We are glad you still enjoyed aspects of the event despite these issues, and we hope to use your comments to improve future editions
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Congratulations on completing your first triathlon, and an extra congratulations is in order for your first triathlon being the Gauntlet! We're glad you enjoyed it and appreciated the atmosphere! Thank you for bringing the swim distance to our attention, this will be mentioned to the race director in our post race briefing.